Responsible Gambling

At Pink Lady we take safer gambling seriously. We want every player to enjoy controlled play and to stay in charge of their time and money. This page explains the principles we follow, the tools available to help you set limits, how to pause or close your account, warning signs to watch for, and where to get professional support in the United Kingdom.

Our player protection principles

We aim to prevent harm by promoting responsible play and by offering clear, accessible controls. We encourage players to set personal limits, to check their activity regularly, and to seek help if gambling feels less like recreation and more like a problem. Our approach is neutral and supportive: we offer options so you can manage play at a level that suits you.

Activity-control tools

Account limits

You can set deposit limits and session limits to control how much and how long you play. Limits can be adjusted in your account settings but take effect after a short period to ensure changes are considered.

Reality checks and session timers

We provide optional reality checks that remind you how long you’ve been playing. These prompts can be switched on or off in your settings and are a simple way to keep play time visible.

Deposit and loss limits

We support daily, weekly and monthly controls so you can manage spending. You decide the amounts that work for you, and these limits help prevent unplanned deposits. If you reach a limit, further deposits are blocked until the next period or until you reduce the limit following the standard delay.

Time limits, breaks and self-exclusion

If you need a short break, use our account break option for a defined period. For longer protection, self-exclusion temporarily closes access to your account and prevents future logins. Self-exclusion can be activated by you and will be supported by our account team. For UK players, we also recommend registering with GAMSTOP if you need an industry-wide block.

Signs of problematic behaviour

• Chasing losses or increasing stakes to recoup losses
• Spending more time or money than intended
• Neglecting work, family or other responsibilities
• Borrowing money to gamble or hiding gambling activity

Practical tips to stay in control

• Set realistic deposit and session limits and review them regularly
• Use reality checks to track session length
• Decide on a budget before you play and stick to it
• Avoid gambling when stressed, tired or under financial pressure

Professional help and support organisations

If you or someone you know needs further help, contact the National Gambling Helpline on 0808 8020 133 or visit GAMSTOP to arrange an industry-wide self-exclusion. You can also contact independent charities and local support services for confidential advice. If you need assistance with account controls at PinkLady, our support team can explain the options available.