Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you interact with Pink Lady. We take your privacy seriously and set out below what data we process, how we use it and the choices available to you when using our site and services.

Types of data we collect

We collect different categories of information depending on your activity. This includes personal data you provide when registering, technical data collected automatically when you use our services, and transactional data related to deposits, withdrawals and play history.

Personal data

Personal data covers information that identifies you directly or indirectly. Typical items we process include your name, date of birth, postal address, email address, telephone number and verified identity documents where required for compliance checks. We also store account details and communication records you send to us.

Technical data

Technical data is collected automatically to operate and secure our services. This includes IP address, device and browser information, operating system, language settings, click and navigation data, and, where relevant, approximate location derived from your IP address. We use this data to maintain the service and to detect fraud or misuse.

Transactional data

Transactional data covers your activity with us, such as deposits, withdrawals, bet and game history, bonus activity and payment method details. We retain payment references and transaction timestamps to manage accounts and meet regulatory and financial record-keeping obligations.

How we use your information

We use data to provide and improve our services, perform identity and age verification, process payments, prevent fraud, comply with legal obligations, respond to enquiries and send service messages. We may also use aggregated or anonymised data for reporting and operational analysis.

Data protection practices

We implement administrative, technical and physical measures intended to protect personal data against unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to authorised personnel and third-party providers who need the information to deliver services. We retain personal data for as long as necessary to fulfil the purposes described and to comply with legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functions, remember preferences and analyse usage. Some cookies are essential for account security and transactions, while others help us understand how the site is used. You can manage cookie preferences through your browser or the cookie controls on our site.

User rights

You have rights over your personal data, including the right to access, correct, restrict or object to processing, and to request deletion where applicable. You may also request a copy of personal data in a commonly used format. Where processing relies on consent, you can withdraw consent at any time without affecting prior processing.

Access, correction and deletion

To exercise your rights, contact us at [email protected]. We will respond within a reasonable period and may ask for proof of identity before fulfilling requests to protect your account. Certain information may be retained where required by law or to complete pending transactions.

Information sharing and third parties

We share information with service providers who support our operations, such as payment processors, identity verification services, and analytics partners. We may also disclose data to comply with legal obligations or to protect our rights. Where possible we limit sharing to the minimum required and require partners to safeguard your data.

Updates to this policy

We may update this policy to reflect changes in our practices. Material changes will be posted on our site and, where appropriate, notified to registered users. For privacy queries or concerns you can also contact our support team via [email protected].

For clarity, if you need assistance with your account or data held by PinkLady please contact the address above and we will assist promptly.