Pink Lady Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you use the Pink Lady platform and our services. They explain the relationship between you and us, set out your responsibilities as an account holder, and describe how we manage deposits, withdrawals, promotions and disputes. We expect all users to read and accept these terms before creating or using an account.

Account responsibilities

When you register an account you agree to provide accurate and complete information and to keep your details up to date. You are responsible for all activity that takes place through your account and for keeping your login credentials secure. We may suspend or close accounts where there is evidence of unauthorised use, fraud, abuse, or breach of these terms. If you share access to your account with anyone else you remain fully liable for that activity.

Eligibility requirements

To open an account you must meet the minimum age and eligibility requirements applicable in your jurisdiction. We do not accept underage players. We may refuse registration or block access if we reasonably suspect that you are not eligible to play. Account verification checks are mandatory and may include identity, address and source-of-funds checks prior to accepting deposits or permitting withdrawals.

Acceptable platform use

Our services must be used lawfully and responsibly. You must not attempt to manipulate games, exploit technical faults, use multiple accounts to bypass limits, or engage in behaviour that disrupts the service. Automated or unauthorised software that interacts with our platform is prohibited. We reserve the right to take corrective action, including confiscation of funds, where misuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms which will be made available when the offer is advertised. Unless stated otherwise, promotional offers require a qualifying action and may carry playthrough and game contribution rules. We will apply any bonus terms as published and may reclaim funds if we find abuse or breach of promotional rules. Where an offer is not available in your country we will state this at the time of promotion.

Deposits and withdrawals

Payments and verification

Accepted payment methods and transaction limits will be shown in your account. Deposits are subject to verification and may be withheld until identity and payment checks are completed. Withdrawals may be subject to further checks including proof of identity, address and source of funds. Processing times and limits vary by method and are provided in the cashier section.

Dispute resolution

If you have a complaint please contact [email protected] with full details so we can investigate. We will acknowledge receipt and aim to resolve disputes promptly. If we cannot agree a resolution you may be entitled to refer the matter to an independent dispute resolution body where applicable; we will explain any escalation route relevant to your case.

Updates to terms and conditions

We may amend these terms from time to time. Where changes are material we will notify you by email or via the account notification centre. Continued use of your account after changes have been published constitutes acceptance of the updated terms. If you do not accept a change you should close your PinkLady account and cease using our services.